Italpresse is very attentive to relations with its customers to find out what they require and to improve the products and after sales service.
We are able to offer a qualified and organised After Sales Service (SERVICE) and Spare Parts management (SPARE PARTS) to make sure that our machines and production lines can be used at the highest possible level of efficiency and performance.
- Installation and start-up of machines and lines
- Interventions at the customer’s factory for repairs, maintenance and upgrades
- Remote assistance service for diagnostics and the optimisation of the processes with two-way connection via web to the customer’s factory
- Software upgrades
- Education and training at our headquarters
- Original Italpresse spare parts
- Support for the identification of the spare parts by means of qualified technicians
- Processing time reduced thanks to the large network of dealers all over the world
- Automatic warehouse: each time spare parts are loaded or collected from the warehouse, the operation is managed by means of tracking thanks to a barcode. This allows us to have some spare parts in stock at all times and to reorder any pieces that are missing. Most of the logistics of the spare parts is managed in multilevel vertical warehouses with automatic withdrawal.
Automatic spare parts warehouse